Presentation Topics

Harriet Russell speaking, consulting and coachingCross Cultural Communications and Business Customs
Whether working with a diverse group within an American business, or with international groups, intercultural communication impacts business and individual relationships.

Communication between individuals of the same culture can be challenging. Communication between those of different cultures is even more challenging. Misunderstandings can be merely humorous or quite dramatic, and can thwart business from moving forward.

Culture impacts business. A global mindset is necessary for success in today’s world.
Harriet’s sessions are educational and informative, interactive and participatory with real life business situations. She works with training groups or as one-on-one coaching sessions, by phone or in person. She is a dynamic Keynote Speaker for conventions and conferences. The following are some of the topics she speaks about.

Harriet Russell training on doing business internationallyInternational Business Protocols

  • Personal Space: Comfort of Proximity, Eye Contact
  • Greetings: Handshakes, Bows, Business Cards
  • Entertaining Etiquette: Invitations, Seating, Who Pays

When to Stand Out and When to Blend

  • Hierarchy and Social Positions
  • Concept of “Saving Face”
  • Stress of Dealing with Other Cultures

When YES Means NO

  • Getting the Right Person
  • Verbal and Non-Verbal Cues
  • When YES Means NO

Harriet Russell speaking on cross cultural communicationsWhat Is Cross Cultural Communication?

Cross cultural or intercultural communication, as defined by Wikipedia, is a field of study that looks at how people from different cultural backgrounds communicate, in similar and different ways, among themselves and how they endeavor to communicate across cultures.

Intercultural communication is a form of global communication. It is used to describe the wide range of communication problems that naturally appear within an organization made up of individuals from different religious, social, ethnic, and educational backgrounds….it seeks to understand how people from different countries and cultures act, communicate and perceive the world around them. As a separate notion, it studies situations where people from different cultural backgrounds interact. Aside from language, intercultural communication also involves understanding the different cultures, language and customs of people from other countries. It is the base for international businesses.

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